Shipping & Delivery

*To all the Collectors, due to the current situation of COVID-19, please expect some delays to your orders as we are trying our best to deliver your orders to you. Shipping Delays due to COVID-19.

1) International Shipping Information

GK Figure ships all of our orders internationally. Hence, Collectors are welcome to order from us regardless of your Country of Residence. Please check out Full List of Countries we ship to.

Please note that Shipping Fees are NOT INCLUDED in all of the orders, unless stated otherwise. We will contact the Customer for the shipping fees quoted by our Partnered Parcel Service Provider. Customer will receive an email with shipping information (with tracking information) when the order is dispatched by our Partnered Parcel Service Provider. Tracking information may takes a few days to appear at the Parcel Service Provider database.

Generally, shipping to international address will take 3 - 21 business days depending on the Country of Residence. However, it depends on the mode of shipment selected by the customer.

2) Custom Taxes/ GST/ VAT

Under certain circumstances, some countries might impose certain custom charges, fees, or taxes for the goods that flow through its border. Please not that it is customer's responsible to pay for it, GK Figure will not be held responsible for all the border related charges, fees, or taxes. Customers are advised to check with the relevant Government Agencies/ Authorities for the related concerns before placing any order with GK Figure.

3) Shipping Fees (For Singapore's Customers ONLY) - Updated 8 October 2020

For orders made on or before 8 October 2020 are not affected.

Multiple Delivery methods are made available for Singapore Collectors. For parcel with Actual Weight/ Volumetric Weight (VW)** of less than or equal to 30KG, please refer to the table below.

Delivery Method	Shipping Fee (S$)
MRT Pickup (Woodlands, Admiralty, Sembawang, Canberra, Yishun ONLY) - Ceased from 20 Aug 2021	FREE
Self Collection at Woodlands	FREE
SG Free Standard Delivery	FREE
Others - Ceased from 20 Aug 2021	Rate to be calculated when product is ready for delivery

For parcel with Actual Weight/ Volumetric Weight (VW)** of more than 30KG, we will contact the Customers with the following options. Customers may choose to self collect at Woodlands or a flat rate of S$20 for Standard Delivery. Please refer to the table below.

Delivery Method	Shipping Fee (S$)
Self Collection at Woodlands	FREE
Standard Delivery per Box	S$20 (Flat Rate)
Others	Rate to be calculated when product is ready for delivery

4) Shipping Fees (For Malaysia's Customers ONLY) - Updated 3 February 2022

For orders made on or before 3 February 2022 are not affected.

Multiple Delivery methods is made available for Malaysia Collectors. For parcel with Actual Weight/ Volumetric Weight (VW)** of less than or equal to 30KG, please refer to the table below.

Delivery Method	Shipping Fee (S$)
West Malaysia Standard Delivery	S$30 (Flat Rate) per box
East Malaysia Standard Delivery (major towns/ cities)	S$40 (Flat Rate) per box
Others	Customer to prepay the flat rate of S$30 (W.M)/ S$40 (E.M). We will deduct the prepaid amount after actual shipping fee is calculated.

For parcel with Actual Weight/ Volumetric Weight (VW)** of more than 30KG, please refer to the table below.

Delivery Method	Shipping Fee (S$)
West/ East Malaysia Standard Delivery	Customer to prepay the flat rate of S$30 (E.M)/ S$40 (W.M). We will deduct the prepaid amount after actual shipping fee is calculated.
Others	Customer to prepay the flat rate of S$30 (E.M)/ S$40 (W.M). We will deduct the prepaid amount after actual shipping fee is calculated.

5) Shipping Fees (For International's Customers)

GK Figure ships all of our products internationally. Please note that Shipping Fees are NOT INCLUDED in all of the orders. Do enter your Shipping Address correctly as we will be calculating the Shipping Fees based on the address provided in your order.

Please use Singpost Speedpost Calculator to calculate the estimated shipping fee. In order to provide the best and cheapest shipping options, we may use a different shipping companies. For complete Postage Rate Table, please refer to Singpost Speedpost Brochure. Alternatively, refer to the table below for Estimated Shipping Fee based on Countries/ Regions.

Some countries might have higher Shipping Fees than another. The Volumetric Weight/ Dimension (L x W x H) of the parcel contribute to the high shipping fee usually. The bigger the size of the parcel, the higher the shipping fee.

** Shipping Fee in the table below is based on estimation as of Feb 2022. Actual Shipping Fee can be differ and as per Country basis.

	Volumetric Weight (VW)/ Actual Weight (whichever higher)
Countries/ Regions	0.1kg - 10kg	10.01kg - 20kg	20.01kg - 30kg	30kg and above
Major ASEAN Countries	S$50 - S$150	S$151 - S$270	S$271 - S$420	S$420++
Major Asian Countries	S$50 - S$200	S$201 - S$300	S$301 - S$470	S$470++
Europe/ U.S/ Canada/ Australia/ New Zealand	S$50 - S$250	S$251 - S$420	S$421 - S$600	S$600++
Middle East/ South America	S$150 - S$350	S$351 - S$600	S$601 - S$800	S$800++
Others	S$150 - S$350	S$351 - S$600	S$601 - S$800	S$800++

6) Delivery Information

All of the Shipping/ Delivery is by third party Parcel Service Provider. No special time or day delivery allocation is possible. Customer should ensure their availability for order delivery. Failing to do so, local Parcel Service Provider might charge a re-delivery fee for each delivery attempt. This fee is to be payable by the Customer and GK Figure held no responsible for it.

Need more information? Feel free to contact us.

*Business Days refer to Monday to Friday, 9am - 5pm, excluding Singapore national holidays.

**Volumetric Weight (a.k.a Dimensional Weight) is a standard pricing technique implemented by commercial freight companies. The shipping fee is affected by both dimensions (Weight x Length x Height / 5000) and Actual Weight, the heavier will be used for shipping fee calculation.