+ Do you ship to international Collectors?
Yes, we do ship all of our products internationally.

+ Shipping fees are included in the listing?
We offer free delivery options to the Collectors in Singapore/ Malaysia. For International Collectors, shipping fees are not included in the product listing. Once your order is ready for shipment, we will contact you for the shipping fees charged by the parcel service provider. For more information, please refer to Shipping & Delivery.

+ All the products are new?
Yes, all the products are new. Unless stated in the product page.

+ All the products are genuine?
Yes, all the products are genuinely produced by the respective manufacturers/ studios.

+ Does it mean that my order is fulfilled if I made the payment?
It depends. Under some circumstances, the product in your order might be Out of Stock or Pre-Order is closed. Under this case, we will contact you for the alternative solutions. By default, you may choose to use the same amount of money to purchase the other products in GK Figure. Otherwise, we will provide a Full Refund to you. 

 + What is the different of Pre-Order and In-Stock?
Pre-Order: The product is not ready and yet produced. There will be an estimated completion date in the product page.
In-Stock: The product is ready for shipment.

+ Why is there an estimated completion date for Pre-Order products?
Most of the products listed are GK (Garage Kits) Figurines/ Collectibles. When there is an order made, the product is handmade individually and go through strict Quality Control procedures to ensure its perfection before delivery. Hence, all these aspects is consuming a lot of time and slow down the production.

+ Can I cancel my order (Pre-Order/ In-Stock)?
You may choose to cancel your order from us. However, there will be no refund for the payments made. The products in the canceled orders will be relisted in GK Figure for Sale again.

+ Why is there a deposit for Pre-Order products?
Pre-Order products are referring to products that are not yet produced. And the Distributor/ Manufacturer may request for an amount of deposit to ensure that Customer is willing to wait for the product to be ready. Customer will need to settle all the payments/ balance/ shipping fees before we ship the order. Failing to do so will result in product being relisted in GK Figure for Sale again and the deposit paid will be forfeited and non-refundable.

+ Information for COVID-19

Please refer to COVID-19.

+ Information for Ordering

Please refer to Ordering.

+ Information for Payment

Please refer to Payment.

+ Information for Shipping & Delivery

Please refer to Shipping & Delivery.

+ Information for Return & Refund

Please refer to Return & Refund.

+ Information for Privacy Policy

Please refer to Privacy Policy.

+ Don't find the related information?

Please contact us.